To minimize any input lag, non-smooth scrolling, or audio/video syncing issues with Mighty, there are three important variables we look at:
- Latency or Ping: The time it takes a piece of data to travel from your computer to the test network and back. Lower is better: shoot for less than 20 ms.
- Jitter: Ping can go up and down from time to time, which is especially noticeable in applications such as streaming. Jitter gives you insight into how much variation we see in the ping measurements. Lower is better: shoot for less than 10 ms.
- Bandwidth: Download determines how fast your network connection can get data from the test network. The bigger the pipe, the less congestion could occur on the network. Higher is better: shoot for more than 80 Mbps.
6 tips on how to improve your experience:
Connect to a 5 GHz band instead of a 2.4 GHz
"The traffic in the frequency range that 2.4 GHz occupies is like a gridlocked highway full of starts and stops which makes it impossible to establish reliable, responsive streaming. You’ll just end up frustrated from the experience and likely ditch the service without considering it fully. Always use at least 5GHz WiFi and if you have a choice, opt for wired connection for your most critical network services." [source]
You can do this by searching your network for a WiFi name with the letters "5 GHz" in it or enabling your router to broadcast that band. On macOS, you can find your network that you're connected to via System Preferences → Network.
You can also check which band you're connected to by using alt-left-click on the WiFi icon in the Apple Bar:
On macOS, you can also prioritize this network in System Preferences so you always connect to it:
Changing your WiFi router location to have better line-of-sight
Is your WiFi router on a different floor from your computer, under a table, or doesn't have a visible line of sight to your computer?
We recommend making sure your WiFi router is out in an open space that can be visibly seen by you (and your devices if they had eyes). The more walls and objects in the way, the harder it will be to maintain a strong connection.
Some WiFi setups allow you to have multiple access points to improve the coverage of your physical space.
Higher bandwidth - upgrading your Internet speed
If your network has a lot of other people that are using it, upgrading your package or finding a less congested network can help. Mighty will be a great experience with networks that accommodate 80 Mbps or above with fewer than 5 people on it in a home setup.
You can check what this number is for you by going to Mighty → Debug → Run Internet Speed Test.
If several people are on video conference calls throughout the day, you might be better served to upgrade your Internet speed. This will improve your video calls in addition to Mighty's streaming experience.
Reach out and make sure you're on the closest server available
Did you move recently? You might be on a server that's no longer geographically close to you which could increase your Latency/Ping substantially. For example, if you previously lived in California but moved to New York City, please reach out and we'll check if there's a closer server to you.
Feel free to contact us at firstname.lastname@example.org or through Live Chat in the product (Help menu in the Apple Top Bar Menu)
Upgrading your WiFi router
A surprising number of issues could be related to the hardware on your network. If you can change that, here are WiFi routers we recommend:
Before you think about buying a new router, we first recommend restarting your router to see if things improve. If your issues persist, we recommend considering a different router.
If all else fails, you can plug in an Ethernet cable if that's a possibility. This often has the most meaningful impact on your network conditions and will help us debug your issues since many issues could be related to a home router/WiFi setup.
Debugging with our team
If you're still having issues, we would love to work with you to understand how we might fix them. There are a lot of different network configurations and environments that we want to learn from. Please reach out at email@example.com.
Questions you might be able to answer in advance:
- What's your current Bandwith, Latency, and Jitter (do this in a non-Mighty browser)
- Do you experience the issue while connected to Ethernet?
- Which city are you located in?
- Are you experiencing issues in a coffee shop, plane, or at home?
- Who is your Internet Service Provider?